3G Shutdown In The Hunter Region

24 October 2024

Text 3 to 3498 to test your phone to check its compatibility

As of 28 October 2024, Australia’s mobile network landscape is undergoing a significant transformation, with the complete shutdown of 3G services across the country. Following Vodafone’s earlier switch-off, Telstra and Optus are set to discontinue their 3G networks on this date. The move aims to free up bandwidth for expanding 4G and 5G services, but it may have unexpected consequences, especially for those in regional and fringe areas around the Hunter Region.

For many long-term mobile users, 3G has been a reliable fallback when newer networks, like 4G or 5G, failed to reach more remote locations. However, after 28 October, areas where you could previously fall back on 3G coverage may now face total blackouts, leaving some country areas without any network access. This shift is especially critical for customers with older phones or devices that don’t support Voice over LTE (VoLTE).

If you’re unsure whether your phone will be impacted, there’s a simple way to check. Customers across all networks can text “3” to 3498, and they will receive a response from their telco indicating if their device requires an update. Additionally, you can visit the Australian Mobile Telecommunications Association’s website to check your device’s compatibility using its IMEI number.

While Telstra has committed to ensuring 4G coverage in areas that currently rely on 3G, some regional spots—particularly in fringe zones—may see reduced coverage. Optus and Vodafone have not made equivalent assurances, so those using devices in more rural or isolated parts of the Hunter Valley should take extra precautions to avoid being left without service.

It’s essential to check not only for regular network access but also for emergency calling capabilities. Phones that don’t support VoLTE will no longer be able to make calls to Triple Zero (000) once the 3G networks are gone. Some older handsets, particularly those released before 2020, may be impacted. Telstra recommends ensuring your mobile is VoLTE-capable and set up correctly before the shutdown date.

If your device does not support VoLTE or has patchy coverage, especially in remote areas, it’s likely time for an upgrade. Many older phones, including models like the iPhone 5 and Samsung Galaxy S5, will lose network functionality after the shutdown. Telstra and Optus have been contacting affected customers, offering phone replacements for those experiencing financial hardship.

For those who bought their phones overseas or second-hand, it’s particularly important to check whether your device supports the local network frequencies. Phones configured for international markets may not work properly on Australia’s 4G network, especially in rural regions that rely heavily on Band 28 (700 MHz).

While the shutdown is a necessary step to accommodate Australia’s growing data demands and improve the reach of faster networks, the transition may feel like a setback for some regional users. As network providers continue to upgrade their 4G and 5G coverage, it’s hoped that these gaps will be addressed, but for now, affected customers should plan ahead to ensure they stay connected after 28 October.

For more information, reach out to your service provider or check your device’s settings to confirm compatibility with 4G and VoLTE services.

As we bid farewell to the 3G mobile network which launched in 2003, here’s a look back at things that were part of Newcastle back then, but have since disappeared.